FAQ

Can I cancel my order?

Cult processes orders quite quickly, we may or may not be able to cancel your order. Fill out the form in the Contact Us section with the subject CANCELLATION REQUEST with your order number.

I haven’t received an email confirmation, who should I contact?

Oh no! If you have checked your junk/spam folder and you haven’t received an email, fill out the form in Contact Us and someone will be in touch.

How long will my order take?

Check out our Shipping & Returns page.

What countries does Cult ship to?

We are currently shipping products to Australia, New Zealand, Untied Kingdom and United States of America. We are working on shipping to other countries. 

Am I allowed to refund my products?

Unfortunately we do not accept returns unless the product is damaged/faulty. This is due to Occupational Health and Safety (OH&S). Please pick your items carefully.

What do I do if my products have arrived damaged/faulty?

We take pride in the quality of our products. Sometimes shit happens and if you do receive a damaged or faulty product please fill out the form in Contact Us with the subject DAMAGED/FAULTY ITEM.

Do you have AfterPay? 

We are currently working on getting AfterPay stay tuned.

Is Cult Obsession cruelty free and vegan?

WE ARE 100% CRUELTY FREE AND VEGAN!!! We are working on being certified.

What is biodegradable glitter?

Biodegradable glitter is made from special biodegradable film from eucalyptus plants that is compostable and certified. The elements that allow the glitter to biodegrade are derived from sustainable sources that do not contain any genetically modified elements.

Can Cult Obsession packaging be recycled?

All of our packaging can be popped in the recycle bin.

How do I take care of my lashes? 

We recommend using the following tips to be able to get the most uses out of your lashes: 

  • Always start by gently removing your lashes from the outside, either with your fingers or a lash applicator.
  • If there is glue built up, you can soak a cotton tip in makeup remover and run it back and forth the lash band. Slightly start pulling the glue away with your fingers or lash applicator
  • The best place to store your lashes and to keep them in shape is to pop them back on to the lash tray and into the box 
  • Avoid using mascara on the lashes as this helps it not to cause clumping and change the style of the lash.